Having said that, us carrying out exchanges via 3rd party providers does not indicate we forfeit our accountability to the exchange. In case you operate into any challenges through the exchange, just Allow our assistance staff know and we are going to assist you to out from the shortest time feasible.
Whenever you decide which copyright coin you prefer to to accumulate, find a trusted wallet. Every single copyright has an Formal a single. Once you produce a wallet, you instantly get an tackle and a private key. Keep the private key to your self and don’t demonstrate it to any person, even should they ask.
Please remember that other providers that we have been partnered with may have KYC guidelines which might be distinctive from ours;
In these situations, we inspire you to Call our help workforce. The exchange may be continued from there, or alternatively, that you are no cost to request a refund.
For unique pairs, further information and facts are going to be shown in The grey notification bins over the affirmation button. We urge you to definitely listen to these notifications to be sure your exchange is processed with no challenge.
As a result of amount risks we get, the fastened level might differ within the classic stream's rate. On the other hand, it presents our consumers self-confidence in the amount they are going to acquire.
In case a shopper submits a Bogus list of documents, the KYC/AML procedure is considered failed along with the deposited funds are then refunded to your deal with (or addresses) the deposit was constructed from, subtracting the changenow exchange community fees, inside 24 hrs.
In this type of situation, remember to contact our help workforce at [e-mail shielded]. We will do our greatest to refund you in just 24 several hours. Even now, we really have to warn you that in some extremely rare instances there might be no chance of getting the resources back again.
Each individual KYC scenario is dealt with individually. If a certain customer is suitable for your technique due to the fact their transaction were marked as suspicious, they'll Use a Exclusive status update to the exchange webpage in addition to a Verify button; the button will cause our KYC supplier SumSub’s verification Device.
In case you deliver in an asset that's not supported on ChangeNOW (comprehensive listing of supported assets is on the market below), however, we gained’t give you the option to ensure a refund. You should maintain this in mind to be certain your funds are Safe and sound always.
The blockchain is overloaded. Too many transactions are waiting around to get integrated into your blockchain, and yours may possibly look forward to its switch, too. Sometimes you might have to attend a little for a longer period.
After ChangeNOW has gained the affirmation of you acquiring passed the KYC procedure from SumSub, the exchange is finished, plus the exchanged cash are then sent to the required receiver wallet address.
Essential! Before you decide to progress, be sure to make sure the URL inside your browser’s address bar is precisely ! Phishing Internet sites often make an effort to impersonate well-known exchange platforms by copying their structure and employing a similar Website address.
If these methods do not enable, make sure you Call our support at: [e mail secured] or use this website link. We can get again to you personally at the earliest opportunity.